I. G. Inc.
Service and Warranty Terms and Conditions
IDENTIFICATION:�I.G.
Inc.� and �Instant-G� are the trade names of Instant Gratification,
Inc.,
a Delaware Corporation, herein referred to as �I.G. Inc.� Instant
Gratification, Inc. is not affiliated with the University of Delaware
in
any way.
APPLICABILITY:These
terms and conditions apply to any transaction with I.G. Inc. and its
agents.
DEFINITIONS:The word �parts� herein refers to any individual piece, system or major component an automobile.For example, the term �parts� as used herein includes anything from individual nuts and bolts to major automobile components such as engines or transmissions.
The
word �customer� referees to any person who purchases parts and services
from I.G. Inc. or who discusses the purchase of parts and services with
I.G. Inc.
LIMITED
WARRANTY:
I.G.Inc.s� workmanship in assembling parts is warranted be free from
defectsfor
a period of six months or 6,000 miles, whichever comes first, from the
date of delivery. Parts are warranted only to the extent provided by
the
manufacturer or third party supplier. Labor to replace defective parts
is not covered under this warranty, nor are any incidental or
consequential
damages caused by the failure of those parts. Except as expressly set
forth
herein, all warranties including any implied warranty of
merchantability
and any implied warranty of fitness for a particular purpose, are void
and disclaimed.
This
Limited Warranty covers only the cost of repairing or correcting
defective
workmanship performed by I.G. Inc.This
Limited Warranty does not cover any other incidental or consequential
cost
or loss whatsoever arising from such defective work.The
customer expressly waives and agrees to indemnify and hold I.G. Inc.
harmless
for any incidental or consequential damages, including but not limited
to claims for personal injury, arising from defective workmanship.
All
warranty work shall be performed at the I.G. Inc.�s principle place of
business in
Before
the customer may seek any remedy against I.G. Inc. as set forth below
in
the paragraph entitled �Disputes,� I.G. Inc., shall have an opportunity
to cure any defect in its workmanship or performance within 30 days
after
the defective item or automobile is delivered to I.G. Inc. with a
written
description of the defect complained of.
Used
Parts
All used parts are furnished �as is.�No
other warranty, express or implied, is given. Customer may inspect used
parts prior to installation upon request.
The warranty on
used
engines is as follows:
1) The engines are
used.They have been checked out
and found to be in good working order before shipment.This
means reasonable leak down, no oil leaking problems, etc.They
are NOT new engines.
2) If the engine is
not acceptable the sole remedy is to return the engine at customer's
expense
for refund.If the engine is found
to be damaged by installation, negligence abuse, customer is
responsible
for repair.
3) All engines are
sold in good faith and, if so specified, have been run in and tested in
a vehicle.Oil samples/photos/leak
down figures may be requested by the customer in writing BEFORE
shipment.
Engine
Rebuilds
Rebuilt engines are warranted for six months or 6,000 miles, whichever
comes first. Warranty is limited to failure caused by faulty
workmanship
or failure of a replaced part only.
Any
failure due to misuse or failure caused by external parts or systems,
such
as fuel injection, oiling systems, etc. are specifically excluded from
warranty coverage. Any failure due to overheating or lack of oil
automatically
voids the warranty. Fuel injection and ignition systems are
specifically
excluded from warranty.
Rebuild
warranties include only internally lubricated parts. Only NEW parts
replaced
are covered. As it is not cost effective to replace all internal parts,
only wear items and parts found to be out of manufacturer's wear
specification
will be replaced, unless specifically requested by the customer. Any
failure
caused by a part NOT replaced will not be covered under this
warranty.
Types
of Rebuilds:
·911
Top End:
Includes replacement of head and valve cover gaskets and grinding of
valves,
replacement of oil-return and chain cover gaskets, intake gaskets, etc.
Camshafts, rockers, valves, and other "hard parts" are replaced at
buyers
expense and are only warranted if replaced by new parts supplied by I.
G. Inc. Head studs can be replaced at additional cost of parts AND
labor.
·Full
Rebuild:
Includes replacement of rod, intermediate and main bearings as well as
all engine gaskets. Also includes operations included in a top end
rebuild.
Pistons and cylinders may be replaced if shown to be out of
manufacturer's
specification, but will only be warranted if purchased NEW.
Break
in period:In
order to maintain the warranty, the vehicle must be returned to I.G.
Inc.
after 1000 mile break in period for an inspection and oil change. On
911
engines, valves must be readjusted at this time. On 944 models, cam and
balance shaft belts must be retensioned at approximately 2000 miles.
Failure
to follow this procedure will void the warranty.
Estimates
and Contingencies
Estimates include all major parts and labor reasonably foreseeable
at the time of the estimate. Estimates do not include hidden damage,
damage
not discovered at the time of the estimate, contingencies (see below)
or
unforeseen increases in parts costs. Other reasonable expenses, such as
for small parts, hardware, lubricants, sealants, etc. may not be
included
in the estimate however the customer will be responsible for these
costs.
Estimates may also not include other contingencies, such as additional
costs incurred due to frozen, corroded, or rusted parts, (including but
not limited to oil lines, exhaust studs, timing sensors, etc.) which
may
be damaged upon removal and which may require replacement. The customer
will be expected to cover costs for these parts and associated labor as
applicable.
Parts
Prices
I.G. Inc. will match the delivered price for any part or, at our
option,
allow the customer to supply the part in question. The customer will be
responsible for any additional costs involved in installing parts they
supply, and no warranty will be given on customer supplied parts. This
option may is valid only at AT TIME OF ESTIMATE and will not be
available
once work is begun. No warranty is given on customer supplied
parts.
Performance
Claims
We make no claims, unless in writing, as to the performance of any
upgrades. This includes claims of increased horsepower, braking,
cooling,
etc. Recommendations are based on experience and should be researched
by
the customer.
Time
is NOT of the essence
I.G. Inc. is operated as a part time business and serves many
customers.
No completion time is agreed to unless specifically stated in writing
by
I.G. Inc.If the customer feels a
project or work is not being performed in a timely manner, the sole and
exclusive remedy available to the customer isto
pay I.G. Inc. for the parts installed and work performed to date and to
take business elsewhere. I.G. Inc. will not be liable for any damages,
direct, indirect, or consequential, as a result of delays in completion
or as a result of delays caused by repairs covered under warranty.
Storage
Charges
Customer cars should be picked up promptly upon completion. If not
picked up within seven (7) days storage charges of thirty dollars ($30)
per day will be accrued.
Deposits
and Payment
Payment is due I.G. Inc. when
the parts or service is supplied to the customer or the customer�s
automobile.After
30 days, interest on the unpaid balance shall accrue at the rate of
1.5%
per month. In the event that I.G. Inc. retains the services of an
attorney
to collect sums due it, I.G. Inc. shall be entitled to collect
reasonable
attorney�s fees incurred in addition to the other sums due. I.G. Inc.
reserves
its right to retain possession of parts and vehicles as security for
payment
for any sums due. Payment is to be in cash or cash equivalent. If
payment
is made by check, delivery may be delayed until funds have cleared the
account. In general, a deposit in the full amount of parts and sublet
(machine
work, etc.) costs will be required before work is begun. In general,
this
deposit is non-refundable. The customer agrees in all cases to be
responsible
for cost of all parts and sublets performed per approved estimate.The
customer�s obligation to pay I.G. Inc. for parts delivered or work
performed
is unconditional.The customer may
not withhold payment for parts delivered or work performed by I.G. Inc.
on account of I.G. Inc.�s alleged failure to perform.The
customer�s sole remedy for any alleged failure by I.G. Inc. to perform
its obligations are set forth in the paragraph below entitled
�Disputes.�
No warranty whatsoever is given on parts or labor if the car is used
on the track, whether for wheel to wheel racing or for driver�s
education.
Customer shall indemnify and hold I.G. Inc. harmless for any and all
property
damage, death or serious injury resulting from use of supplied parts or
vehicles.
Advertising
and World Wide Web
Customer consents to allow I.G. Inc. to publish photos and descriptions
of work performed on the company's web site or in other advertising.
The
customer's identity will be withheld, and license plates will not be
readable.
Disputes
All claims between I.G. Inc., and its customers seeking damages of
under $5,000.00 -- exclusive of interest, court costs and attorney�s
fees
-- shall be filed in the Justice of the Peace Court of Delaware in and
for
A.
All arbitration claims, disputes, questions and controversies
(hereinafter
"controversy"), not resolved by negotiation between the parties shall
be
submitted to and be determined by a panel of three arbitrators. Any
such
arbitration shall be conducted in
B.
The arbitration shall be conducted by the panel of three arbitrators in
accordance with the Commercial Arbitration Rules then in effect of the
American Arbitration Association, except as such rules may be modified
for the purpose of the arbitration proceeding by action of a majority
of
the panel and by written notice by registered or certified mail to each
party. The decision of the arbitrators shall be by majority vote, and
the
award of the arbitrators shall be final and binding upon the parties
and
judgment thereon may be entered in any court having jurisdiction with
respect
thereto. Except as otherwise provided in these terms and conditions,
each
party shall bear its own expenses in connection with the preparation
and
presentation of its case at the arbitration proceedings. Each party
shall
pay the fees and expenses of the arbitrator it has nominated.The
fees and expenses of the third arbitrator and all other expenses of the
arbitration (except those referred to in the preceding sentence) shall
be borne equally by the parties to such arbitration.
C.
This agreement to arbitrate and any award rendered pursuant thereto
shall
be enforceable under and pursuant to the laws of the State of
Revised
Click here for MS Word Version which must be signed before work is performed.