I. G.
Inc. Service and Warranty Terms and Conditions
IDENTIFICATION:
“I.G. Inc.” and “Instant-G” are the trade names of
Instant Gratification, Inc., a Delaware Corporation, herein
referred to as “I.G. Inc.”
Instant Gratification Inc. is not affiliated with the
University of Delaware in any way.
APPLICABILITY: These terms
and conditions apply to any transaction with I.G. Inc. and its
agents.
DEFINITIONS: The word “parts”
herein refers to any individual piece, system or major component
an automobile. For
example, the term “parts” as used herein includes anything from
individual nuts and bolts to major automobile components such as
engines or transmissions.
The word
“customer” referees to any person who purchases parts and
services from I.G. Inc. or who discusses the purchase of parts
and services with I.G. Inc.
LIMITED
WARRANTY: I.G.Inc.s’
workmanship in assembling parts is warranted be free from
defects for a
period of six months or 6,000 miles, whichever comes first,
from the date of delivery. Parts are warranted only to the
extent provided by the manufacturer or third party supplier.
Labor to replace defective parts is not covered under this
warranty, nor are any incidental or consequential damages
caused by the failure of those parts. Except as expressly set
forth herein, all warranties including any implied warranty of
merchantability and any implied warranty of fitness for a
particular purpose, are void and disclaimed.
This
Limited Warranty covers only the cost of repairing or
correcting defective workmanship performed by I.G. Inc. This Limited
Warranty does not cover any other incidental or consequential
cost or loss whatsoever arising from such defective work. The customer
expressly waives and agrees to indemnify and hold I.G. Inc.
harmless for any incidental or consequential damages,
including but not limited to claims for personal injury,
arising from defective workmanship.
All
warranty work shall be performed at the I.G. Inc.’s principle
place of business in
Before the
customer may seek any remedy against I.G. Inc. as set forth
below in the paragraph entitled “Disputes,” I.G. Inc., shall
have an opportunity to cure any defect in its workmanship or
performance within 30 days after the defective item or
automobile is delivered to I.G. Inc. with a written
description of the defect complained of.
Used
Parts
All used parts are furnished “as is.” No other warranty,
express or implied, is given. Customer may inspect used parts
prior to installation upon request.
The warranty
on used engines is as follows:
1) The engines
are used. They
have been checked out and found to be in good working order
before shipment. This
means reasonable leak down, no oil leaking problems, etc. They are NOT new
engines.
2) If the
engine is not acceptable the sole remedy is to return the
engine at customer's expense for refund. If the engine is
found to be damaged by installation, negligence abuse,
customer is responsible for repair.
3) All engines
are sold in good faith and, if so specified, have been run in
and tested in a vehicle.
Oil samples/photos/leak down figures may be requested
by the customer in writing BEFORE shipment.
Engine
Rebuilds
Rebuilt engines are warranted for six months or 6,000 miles,
whichever comes first. Warranty is limited to failure caused
by faulty workmanship or failure of a replaced part only.
Any failure
due to misuse or failure caused by external parts or systems,
such as fuel injection, oiling systems, etc. are specifically
excluded from warranty coverage. Any failure due to
overheating or lack of oil automatically voids the warranty.
Fuel injection and ignition systems are specifically excluded
from warranty.
Rebuild
warranties include only internally lubricated parts. Only NEW
parts replaced are covered. As it is not cost effective to
replace all internal parts, only wear items and parts found to
be out of manufacturer's wear specification will be replaced,
unless specifically requested by the customer. Any failure
caused by a part NOT replaced will not be covered under this
warranty.
Types of
Rebuilds:
·
911 Top
End: Includes
replacement of head and valve cover gaskets and grinding of
valves, replacement of oil-return and chain cover gaskets,
intake gaskets, etc. Camshafts, rockers, valves, and other
"hard parts" are replaced at buyers expense and are only
warranted if replaced by new parts supplied by I. G. Inc. Head
studs can be replaced at additional cost of parts AND labor.
·
Full
Rebuild: Includes
replacement of rod, intermediate and main bearings as well as
all engine gaskets. Also includes operations included in a top
end rebuild. Pistons and cylinders may be replaced if shown to
be out of manufacturer's specification, but will only be
warranted if purchased NEW.
Break
in period: In order to
maintain the warranty, the vehicle must be returned to I.G.
Inc. after 1000 mile break in period for an inspection and oil
change. On 911 engines, valves must be readjusted at this
time. On 944 models, cam and balance shaft belts must be
retensioned at approximately 2000 miles. Failure to follow
this procedure will void the warranty.
Estimates
and Contingencies
Estimates include all major parts and labor reasonably
foreseeable at the time of the estimate. Estimates do not
include hidden damage, damage not discovered at the time of
the estimate, contingencies (see below) or unforeseen
increases in parts costs. Other reasonable expenses, such as
for small parts, hardware, lubricants, sealants, etc. may not
be included in the estimate however the customer will be
responsible for these costs. Estimates may also not include
other contingencies, such as additional costs incurred due to
frozen, corroded, or rusted parts, (including but not limited
to oil lines, exhaust studs, timing sensors, etc.) which may
be damaged upon removal and which may require replacement. The
customer will be expected to cover costs for these parts and
associated labor as applicable.
Parts
Prices
I.G. Inc. will match the delivered price for any part or, at
our option, allow the customer to supply the part in question.
The customer will be responsible for any additional costs
involved in installing parts they supply, and no warranty will
be given on customer supplied parts. This option may is valid
only at AT TIME OF ESTIMATE and will not be available once
work is begun. No warranty is given on customer supplied
parts.
Shipping
All parts,
engines, etc. are sold F.O.B. 373 West Chestnut Hill Road. Shipping risk is the
responsibility of the customer.
Unless specifically agreed, engines are shipped insured
only to the extent that the carrier agrees to value for
freight class 70, which is generally valued at $0.25 per
pound. Shipping
charges are as agreed any may include crating fees. Customers may
request insurance at agreed value but costs are to be borne
entirely by the customer. Under no circumstance will the
seller be held responsible for damages occurred during
shipping. It is the responsibility of the buyer to request
insurance for the total sum value of ANY item when submitting
payment, otherwise the item will be shipped WITHOUT insurance.
Insurance will be included for an additional charge.
Performance
Claims
We make no claims, unless in writing, as to the performance of
any upgrades. This includes claims of increased horsepower,
braking, cooling, etc. Recommendations are based on experience
and should be researched by the customer.
I.G. Inc.
is a service-oriented company and its goal is complete
customer satisfaction. From
time-to-time I.G. Inc. may, solely at its option and as a
gesture of good will, render extra services, supply extra
parts, or give discounts not required either in its agreement
with the customer or in these terms and conditions. Such extra services
or gestures are rendered with all of I.G. Inc.’s rights
reserved and shall not serve to create any obligation on the
part of I. G. Inc. unless expressly stated in writing by I.G.
Inc. The
fair market value of any extra parts, labor, or discounts
provided to a customer at no obligation on the part of I.G.
Inc. shall nevertheless be credited against any claim asserted
by the customer against I.G. Inc.
Time is
NOT of the essence
I.G. Inc. is operated as a part time business and serves many
customers. No completion time is agreed to unless specifically
stated in writing by I.G. Inc.
If the customer feels a project or work is not being
performed in a timely manner, the sole and exclusive remedy
available to the customer is
to pay I.G. Inc. for the parts installed and work
performed to date and to take business elsewhere. I.G. Inc.
will not be liable for any damages, direct, indirect, or
consequential, as a result of delays in completion or as a
result of delays caused by repairs covered under warranty.
Storage
Charges
Customer cars should be picked up promptly upon completion. If
not picked up within seven (7) days storage charges of thirty
dollars ($30) per day will be accrued.
Deposits
and Payment
Payment is due
I.G. Inc. when the parts or service is supplied to the
customer or the customer’s automobile. After 30 days,
interest on the unpaid balance shall accrue at the rate of
1.5% per month. In the event that I.G. Inc. retains the
services of an attorney to collect sums due it, I.G. Inc.
shall be entitled to collect reasonable attorney’s fees
incurred in addition to the other sums due. I.G. Inc. reserves
its right to retain possession of parts and vehicles as
security for payment for any sums due. Payment is to be in
cash or cash equivalent. If payment is made by check, delivery
may be delayed until funds have cleared the account. In
general, a deposit in the full amount of parts and sublet
(machine work, etc.) costs will be required before work is
begun. In general, this deposit is non-refundable. The
customer agrees in all cases to be responsible for cost of all
parts and sublets performed per approved estimate. The customer’s
obligation to pay I.G. Inc. for parts delivered or work
performed is unconditional.
The customer may not withhold payment for parts
delivered or work performed by I.G. Inc. on account of I.G.
Inc.’s alleged failure to perform. The customer’s sole
remedy for any alleged failure by I.G. Inc. to perform its
obligations are set forth in the paragraph below entitled
“Disputes.”
No warranty whatsoever is given on parts or labor if the car
is used on the track, whether for wheel to wheel racing or for
driver’s education. Customer shall indemnify and hold I.G.
Inc. harmless for any and all property damage, death or
serious injury resulting from use of supplied parts or
vehicles.
Advertising
and World Wide Web
Customer consents to allow I.G. Inc. to publish photos and
descriptions of work performed on the company's web site or in
other advertising. The customer's identity will be withheld,
and license plates will not be readable.
Disputes
All claims between I.G. Inc., and its customers seeking
damages of under $5,000.00 -- exclusive of interest, court
costs and attorney’s fees -- shall be filed in the Justice of
the Peace Court of Delaware in and for
A. All
arbitration claims, disputes, questions and controversies
(hereinafter "controversy"), not resolved by negotiation
between the parties shall be submitted to and be determined by
a panel of three arbitrators. Any such arbitration shall be
conducted in
B. The
arbitration shall be conducted by the panel of three
arbitrators in accordance with the Commercial Arbitration
Rules then in effect of the American Arbitration Association,
except as such rules may be modified for the purpose of the
arbitration proceeding by action of a majority of the panel
and by written notice by registered or certified mail to each
party. The decision of the arbitrators shall be by majority
vote, and the award of the arbitrators shall be final and
binding upon the parties and judgment thereon may be entered
in any court having jurisdiction with respect thereto. Except
as otherwise provided in these terms and conditions, each
party shall bear its own expenses in connection with the
preparation and presentation of its case at the arbitration
proceedings. Each party shall pay the fees and expenses of the
arbitrator it has nominated.
The fees and expenses of the third arbitrator and all
other expenses of the arbitration (except those referred to in
the preceding sentence) shall be borne equally by the parties
to such arbitration.
C. This
agreement to arbitrate and any award rendered pursuant thereto
shall be enforceable under and pursuant to the laws of the
State of
Revised
Click
here for Adobe PDF Version which
must be signed before work is performed.